Condition and Prior-Damage Deductions in a Total Loss

The report compares your car with a typical car of the same age and mileage. Some methods give one overall rating; others rate areas such as paint, body, interior, glass, and tires, and turn each rating into a dollar adjustment.

A rating below typical lowers the value. A rating above typical should raise it, which is why a well-kept car deserves a careful look at this section.

Condition is judged after the loss, and that is where most mistakes come from.

• Damage from the accident itself is counted as poor condition, although the car is supposed to be valued as it was before the loss.
• Normal wear for the car's age is rated as below average.
• New tires, brakes, or recent work are not credited.
• Areas that were never inspected, such as the interior, are rated anyway.

A prior-damage deduction should cover only damage that existed before the loss and had not been repaired. Damage that was properly repaired should not be deducted as if it were still there.

Ask what the deduction is based on, and for any photos or notes behind it.

The strongest evidence shows the car as it was before the loss.

• Photos taken before the loss, including phone photos and service-visit photos.
• Service records and receipts for tires, brakes, and other recent work.
• Inspection reports, or the listing photos if you bought the car recently.
• Repair invoices for any earlier accident, showing the work was completed.