SMS Consent & Opt-In Information
SecondAppraisal Inc. — SMS messaging program details
Program Overview
SecondAppraisal Inc. (“SecondAppraisal”) is an independent vehicle appraisal consultancy: we research what a totaled vehicle was worth and, when the owner appoints us, serve as their appraiser under the policy's appraisal clause. We send SMS text messages to users who have explicitly opted in, for the following purposes:
- Verification codes — One-time passwords (OTP) for account login and identity verification
- Consultation status updates — Notifications about your appraisal consultation progress
- Photo upload links — Secure links to upload vehicle photos for your consultation
- Support & reminders — Helpful reminders and customer support communications
How Users Opt In to Receive SMS Messages
Users must take explicit action to consent to receiving SMS messages. Consent is never implied, assumed, or pre-selected. The process works as follows:
User visits SecondAppraisal and starts a consultation
The user navigates to https://secondappraisal.com and clicks “Get Started” or “Start Your Consultation” to begin the consultation wizard.
User enters their phone number
During the contact information step of the consultation wizard, the user provides their phone number. Providing a phone number alone does not constitute consent.
User presses the clearly labeled consent button
A single, clearly labeled contact-consent disclosure appears directly above the continue button (shown below). Consent is never implied or pre-selected: pressing the button is the user's explicit, affirmative act of consent. By pressing it, the user authorizes SecondAppraisal to contact them about their consultation on the channels they provided — email, text message, and phone (support calls may be recorded). When a phone number is provided, pressing the button is how the user opts in to the service text messages described below. The user can decline SMS by not providing a phone number and can reply STOP to opt out of texts at any time.
Confirmation SMS sent & consent timestamped
Upon opting in, a confirmation SMS is sent immediately to the user's phone. The opt-in consent is recorded with a timestamp in our database before any further SMS messages are sent.
Consent Disclosure & Button as Displayed to Users
The disclosure below shows the exact, verbatim language users see during the consultation wizard, rendered directly above the continue button. Consent is never pre-selected — pressing the button is the user's explicit act of consent. It is a single combined contact-consent disclosure covering email, text, and phone (support calls may be recorded).
By continuing, I agree to let SecondAppraisal contact me about my consultation by email, text, and phone (support calls may be recorded). Msg & data rates may apply. Reply STOP to opt out anytime.
Opt-In Flow — As Seen by Users
The following are exact replicas of the consultation wizard at https://secondappraisal.com/start, showing how users encounter the combined contact-consent disclosure during the contact information step (SMS is optional — providing a mobile number is how a user opts in to texts).
1. Contact Information Step — Phone field and the combined contact-consent disclosure directly above the continue button:
👤 Your Contact Information
By continuing, I agree to let SecondAppraisal contact me about my consultation by email, text, and phone (support calls may be recorded). Msg & data rates may apply. Reply STOP to opt out anytime.
▲ The disclosure above renders directly above the continue button. When a phone number is provided, pressing that button is how the user opts in to the service text messages described above.
2. Submit area — the Terms & Conditions / Privacy Policy line renders with the contact-consent disclosure, and the button beneath them is the single act of assent:
By continuing, I confirm I have read and agree to the Terms & Conditions and Privacy Policy (includes an arbitration agreement and class-action waiver).
▲ Both disclosure lines render directly above the continue button; pressing it records the contact consent and the Terms acceptance together, each with a timestamp.
Message Types & Sample Messages
Below are the types of SMS messages SecondAppraisal sends, along with representative examples. Bracketed content like [code] or [link] is replaced with actual values when the message is sent.
Verification Codes
One-time passwords (OTP) for account login and identity verification.
Login Codes
Secure codes sent when you request to log in via SMS.
Photo Upload Links
Secure links to upload vehicle photos for your consultation.
Consultation Updates
Status updates about your appraisal consultation progress.
Support & Reminders
Helpful reminders and responses to your support inquiries.
Message Frequency & Rates
- Message frequency varies based on your account activity and consultation status
- Message and data rates may apply depending on your mobile carrier
- Check with your carrier for details about your text messaging plan
How to Opt Out
You can stop receiving SMS messages at any time using any of these methods:
- Reply STOP to any message from SecondAppraisal (also accepts: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE)
- Reply HELP for assistance and support information
- Update your SMS preferences in your account settings at https://secondappraisal.com
- Email us at support@secondappraisal.com
After opting out, you will receive one confirmation message and no further texts. To start texts again, text START or UNSTOP to the number you stopped, or turn SMS consent back on in your account settings.
Help & Support
If you need help with SMS messages from SecondAppraisal:
- Reply HELP to any message for support information
- Email: support@secondappraisal.com
- Visit: https://secondappraisal.com/terms#sms
Privacy & Data Practices
- Our staff, including the contracted personnel outside the United States described in Section 5.2, see your phone number and use it to contact you, for example about your consultation.
- Our service providers receive it to deliver our texts and calls, verify sign-ins, record and transcribe calls, and provide our other services (see Section 10).
- If an institution referred you, it may have given us your phone number. We do not give it any phone number you give us yourself.
- We do not sell your phone number for money, rent it, or give it to anyone to market their own products to you.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
- Consent status and timestamps are recorded in our database
- You can view and manage your SMS consent in your account settings
- Carriers are not liable for any delayed or undelivered messages
For full details, see our Privacy Policy and Terms of Service.
Contact Information
SecondAppraisal Inc.
Email: support@secondappraisal.com
Website: https://secondappraisal.com