Travelers total-loss settlements in New Hampshire: how to negotiate a fair offer

Travelers writes ~2% of US auto policies, and their total-loss claims process is broadly the same from state to state. What changes in New Hampshire is the legal backdrop:

• Total-loss threshold: 75% of pre-damage value (model year + 4 calendar years). Under RSA 261:22, VI, which N.H. Admin. Code § Ins 1002.15(a) has insurers follow in determining total losses, a vehicle damaged in its model year or the 4 subsequent calendar years is a total loss when its repair cost, not counting inflatable safety restraints, tires or entertainment systems, is 75 percent or more of its fair market value before the damage.
• Appraiser-licensing rules: Choose a competent, independent appraiser with relevant vehicle-valuation experience and verify the requirements that apply to the assignment.
• Appraisal-clause availability: Standard auto policies in New Hampshire — including Travelers’ — contain an appraisal clause. That gives you the contractual right to demand a binding independent appraisal when Travelers and you can't agree on the vehicle's actual cash value.

• Conservative comparable selection bias
• Slow to credit options not in the standard package list
• Often delays valuation reports

In New Hampshire markets specifically, we frequently see comparable vehicles pulled from outside the local trade radius, condition adjustments applied without supporting photographs, and mileage curves that don't reflect the New Hampshire retail reality. Each of those is a documented attack surface.

1. Request the full Audatex Autosource report from Travelers in writing — not just the summary letter.
2. Verify mileage, condition, equipment, and (for some carriers) the typical-negotiation discount line-by-line against the published Audatex Autosource methodology.
3. Pull current dealer listings within 50-100 miles of your New Hampshire zip code for vehicles that match your year/make/model/trim.
4. Build a documented counter-valuation that lists every error and cites every supporting comparable.
5. Send the counter to your Travelers adjuster in writing with a 5-7 business-day response deadline.
6. If they don't move materially, escalate to a supervisor and demand itemized justification for every adjustment.
7. Invoke the appraisal clause in writing if the supervisor's response is still inadequate. New Hampshire supports your right to retain an independent appraiser.

New Hampshire Admin. Code § Ins 1002.15 — Total Loss Claims

New Hampshire's total-loss framework is anchored in N.H. Admin. Code § Ins 1002.15. The rule bases a total loss settlement on fair market value derived from a Department-accepted statistically valid methodology, from documented sales of at least 2 vehicles of the same make, model, and year within the previous 90 days in the local market area, or, when those are unavailable, from like-kind-and-quality sales or an average of written quotations from at least 2 licensed local dealerships. With its offer, the insurer must provide a report which explains the basis for the valuation. Within 20 days of receipt of the settlement payment, the insured or claimant may present evidence from 2 reliable sources of a higher local fair market value, and the insurer must recalculate, unless its settlement documentation identified a specified comparable vehicle available for no more than its value. Above the rule sits New Hampshire's Unfair Insurance Trade Practices Act at RSA 417, whose unfair claim settlement practices are listed in RSA 417:4, XV. New Hampshire does not recognize a tort action for an insurer's wrongful refusal or delay in settling a first-party claim: in Lawton v. Great Southwest Fire Insurance Co., 118 N.H. 607 (1978), the New Hampshire Supreme Court held that such allegations "do not state a cause of action in tort," and that an insurer whose failure to pay promptly is meant to coerce the insured into accepting less than full performance breaches the implied covenant of good faith and fair dealing; Jarvis v. Prudential Ins. Co., 122 N.H. 648 (1982), follows Lawton on the tort question. Under RSA 261:22, VI, a damaged vehicle is a total loss when it is determined to be physically or economically impractical to repair in connection with an insurance claim settlement, or when its repair cost, which does not include the cost of repairing, replacing, or reinstalling inflatable safety restraints, tires, or entertainment systems, is 75 percent or more of its fair market value before the damage and the damage occurs during its model year or the 4 subsequent calendar years (with title procedures in the Department of Safety's Saf-C 1900 rules).

Source: gencourt.state.nh.us ↗ · As of May 21, 2026